ABOUT THE CUSTOMER CARE TEAM REGIONAL MANAGER
At ZetaDisplay Customer Care, we are embarking on a transformative journey with the aim of becoming an industry leader in providing unparalleled customer service. We are seeking a dynamic and dedicated Customer Care Regional Manager to spearhead our day-to-day operations, lead a team of skilled support technicians, and play a pivotal role in our organization’s ongoing Customer Care transformation. If you are an experienced IT/IS Regional Manager with a passion for customer-centricity, leadership, and fostering exceptional customer experiences, we want to hear from you.
WHO ARE YOU?
As a Customer Care Regional Manager, you will be at the forefront of our mission to deliver top-notch customer support. This position is based in our Utrecht office, and you will report directly to the Head of Global Customer Care.
Your responsibilities include:
- Team Leadership: Lead, mentor, and inspire a team of agents, removing obstacles to ensure the delivery of outstanding support.
- Daily Operations: Manage team priorities and day-to-day tasks, ensuring the efficient operation of our Customer Care office.
- Collaboration: Collaborate with global colleagues to continuously enhance our service offerings and share best practices.
- Issue Resolution: Address escalated issues within the Customer Care department, providing effective solutions and maintaining customer satisfaction.
- Transformational Projects: Participate in organization-wide transformation projects, driving innovation and excellence within Customer Care and across the company.
- Data Analysis: Analyze data to extract meaningful insights, transforming raw information into actionable strategies for improvement.
- Cross-functional Collaboration: Work closely with teams in Operations, Product, and Commercial departments to identify opportunities within existing customer accounts.
- Reporting Structure: This position is based in our Utrecht office, and you will report directly to the Head of Global Customer Care.
WE WOULD LIKE YOU TO HAVE:
To excel in this role, you should possess the following qualifications:
- Language Proficiency: Strong verbal and written communication skills in both Dutch and English to effectively engage with our diverse customer base.
- Data Proficiency: A deep understanding of the significance of data creation and curation in enhancing and optimizing our service.
- Leadership Experience: 2-5 years of experience in a technical lead role, demonstrating strong leadership and management skills.
- Customer Support Experience: Previous experience in a Customer Support or Customer Care role is highly desirable.
- Proactive Mindset: Approach challenges with a proactive rather than reactive mindset, seeking opportunities for continuous improvement.
If you’re enthusiastic about leading a team, puts the customer first, are passionate about data and analytics, and are prepared to embark on a transformative journey toward excellence, we extend a warm invitation for you to apply. Join us at ZetaDisplay Customer Care and become a driving force in our journey. Apply at: diederik.sjardijn@zetadisplay.com