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Customer Care Regional Manager


At ZetaDisplay Customer Care, we are embarking on a transformative journey with the aim of becoming an industry leader in providing unparalleled customer service. We are seeking a dynamic and dedicated Customer Care Regional Manager to spearhead our day-to-day operations, lead a team of skilled support technicians, and play a pivotal role in our organization’s ongoing Customer Care transformation. If you are an experienced IT/IS Regional Manager with a passion for customer-centricity, leadership, and fostering exceptional customer experiences, we want to hear from you. 


As a Customer Care Regional Manager, you will be at the forefront of our mission to deliver top-notch customer support. This position is based in our Utrecht office, and you will report directly to the Head of Global Customer Care. 
Your responsibilities include: 

  • Team Leadership: Lead, mentor, and inspire a team of agents, removing obstacles to ensure the delivery of outstanding support. 
  • Daily Operations: Manage team priorities and day-to-day tasks, ensuring the efficient operation of our Customer Care office. 
  • Collaboration: Collaborate with global colleagues to continuously enhance our service offerings and share best practices. 
  • Issue Resolution: Address escalated issues within the Customer Care department, providing effective solutions and maintaining customer satisfaction. 
  • Transformational Projects: Participate in organization-wide transformation projects, driving innovation and excellence within Customer Care and across the company. 
  • Data Analysis: Analyze data to extract meaningful insights, transforming raw information into actionable strategies for improvement. 
  • Cross-functional Collaboration: Work closely with teams in Operations, Product, and Commercial departments to identify opportunities within existing customer accounts. 
  • Reporting Structure: This position is based in our Utrecht office, and you will report directly to the Head of Global Customer Care. 


To excel in this role, you should possess the following qualifications: 

  • Language Proficiency: Strong verbal and written communication skills in both Dutch and English to effectively engage with our diverse customer base. 
  • Data Proficiency: A deep understanding of the significance of data creation and curation in enhancing and optimizing our service. 
  • Leadership Experience: 2-5 years of experience in a technical lead role, demonstrating strong leadership and management skills. 
  • Customer Support Experience: Previous experience in a Customer Support or Customer Care role is highly desirable. 
  • Proactive Mindset: Approach challenges with a proactive rather than reactive mindset, seeking opportunities for continuous improvement. 

If you’re enthusiastic about leading a team, puts the customer first, are passionate about data and analytics, and are prepared to embark on a transformative journey toward excellence, we extend a warm invitation for you to apply. Join us at ZetaDisplay Customer Care and become a driving force in our journey. Apply at: